Welcome to Surge Flux (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website surgeflux.aerheads.co.uk, purchase our digital products, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data.
1. Introduction
Surge Flux operates surgeflux.aerheads.co.uk (the “Site”). By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
2. Information We Collect
We may collect and process the following types of information:
- Personal Identification Information: Name, email address, mailing address, phone number, and other similar information.
- Payment Information: Credit/debit card details and billing information. Note: We do not store your payment information. All payment transactions are processed securely through Stripe, our payment processor.
- Technical Data: IP address, browser type, operating system, device information, and browsing behavior on our Site.
- Usage Data: Information about how you use our Site, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use the information we collect to:
- Provide and Manage Services: Deliver our digital products, process payments, and manage your account.
- Improve Our Services: Analyze usage patterns to enhance our Site and offerings.
- Communicate with You: Respond to your inquiries, send updates, newsletters, and promotional materials (if you opt-in).
- Security and Fraud Prevention: Protect against unauthorized access, fraud, and other security risks.
- Legal Compliance: Comply with legal obligations and protect our rights.
4. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our Site, conducting our business, or servicing you, such as Stripe for payment processing.
- Legal Authorities: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Payment Processing: All payment transactions are handled by Stripe, Inc. (“Stripe”). Stripe may collect and process your payment information in accordance with their Privacy Policy. By using our Site, you agree to Stripe’s terms and conditions.
5. Payment Processing
We utilize Stripe to handle all payment transactions securely. Stripe ensures that your payment information is processed in compliance with industry standards and data protection regulations. We do not store your credit card information on our servers. For more information, please review Stripe’s Privacy Policy.
6. Refund Policy
No Refunds: All sales of Surge Flux digital products are final. Due to the digital nature of our products, we do not offer refunds. By purchasing our products, you acknowledge and agree to this refund policy.
7. Dispute Resolution Policy
In the event of a dispute related to our products or services:
- Contact Us First: Please reach out to us at [your contact email] to discuss the issue. We strive to resolve all disputes amicably and promptly.
- Mediation/Arbitration: If a resolution cannot be reached through direct communication, disputes may be resolved through mediation or arbitration in accordance with applicable laws.
- No Litigation: By using our Site and purchasing our products, you agree to waive your right to participate in class action lawsuits against Surge Flux.
8. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data under certain conditions.
- Restriction: Request restriction of processing your data.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to processing your data for specific purposes, such as marketing.
To exercise any of these rights, please contact us at [your contact email]. We will respond to your request within the time frame required by applicable law.
Note: Certain data protection laws may require us to verify your identity before responding to your request.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.
11. Children’s Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries outside your residence country, including the United States. These countries may have different data protection laws. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us here: https://surgeflux.aerheads.co.uk/contact